# Problem with importing a block for Basler Camera

**URL:** <https://forum.rtmaps.com/t/problem-with-importing-a-block-for-basler-camera/136>\
**Category:** General\
**Created:** [December 12, 2024, 2:45pm UTC](https://forum.rtmaps.com/t/problem-with-importing-a-block-for-basler-camera/136 "2024-12-12T14:45:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TomK](https://forum.rtmaps.com/letter_avatar_proxy/v4/letter/t/ee59a6/32.png) [@TomK](https://forum.rtmaps.com/u/TomK)\
**Post date:** [December 12, 2024, 2:45pm UTC](https://forum.rtmaps.com/t/problem-with-importing-a-block-for-basler-camera/136/1 "2024-12-12T14:45:48Z")

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Hi, I have a problem importing the interface for the basler camera. I get this:

Error: Unable to load package C:\Program Files\Intempora\RTMaps 4\packages\rtmaps\_basler\_cameras\rtmaps\_basler\_cameras.pck: third party dependencies may be missing (.dll/.so/.dylib files).

I have installed Basler pylon 8.0.1 complete installation, including SDK.  
I am using the latest interface version 1.7.0.1  
What file is missing? Where should it be located?  
Thanks  
Tomas

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**Author:** ![Teo](https://forum.rtmaps.com/user_avatar/forum.rtmaps.com/teo/32/10_2.png) [@Teo](https://forum.rtmaps.com/u/Teo)\
**Post date:** [December 13, 2024, 8:58am UTC](https://forum.rtmaps.com/t/problem-with-importing-a-block-for-basler-camera/136/2 "2024-12-13T08:58:58Z")

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Hello,

The Basler pck 1.7.0 was built using Pylon 5.0.12  
There is an experimental pck on the update site testing (basler.pck 1.7.0.1) which uses Pylon 7.3.0.2, windows only

The default library location i.e C:\Program Files\Basler\pylon 5 works fine but you need the correct version

Best regards,

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**Author:** ![TomK](https://forum.rtmaps.com/letter_avatar_proxy/v4/letter/t/ee59a6/32.png) [@TomK](https://forum.rtmaps.com/u/TomK)\
**Post date:** [December 13, 2024, 11:44am UTC](https://forum.rtmaps.com/t/problem-with-importing-a-block-for-basler-camera/136/3 "2024-12-13T11:44:23Z")

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Hi Teo,

thank you for instructions, unfortunately I couldnt get it to work. I am using windows 11 64bit, thank you for the instructions, unfortunately I couldn’t get it to work. I’m using windows 11 64bit, for pck 1.7.0 I used Pylon 5.0.12.11830 in the folder …\pylon 5.. and the same error. The PylonViewerApp application does not work with Win11.

I also tried pck 1.7.0.1 and pylon 7.3.0.27189 in the folder …\pylon 5. and …\pylon 7. and the same error.

Could some other file be missing?  
Thanks  
Tomas

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<div class="post-metadata">

**Author:** ![llemke](https://forum.rtmaps.com/user_avatar/forum.rtmaps.com/llemke/32/53_2.png) [@llemke](https://forum.rtmaps.com/u/llemke)\
**Post date:** [December 13, 2024, 12:45pm UTC](https://forum.rtmaps.com/t/problem-with-importing-a-block-for-basler-camera/136/4 "2024-12-13T12:45:44Z")

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Hi Tomas,

You can use the Dependencies tool to check dependencies for an RTMaps package. There is [an article](https://support.intempora.com/hc/en-us/articles/360007516054-Resolving-package-dependency-issues) about this topic on the Intempora Support website.